GENERAL TERMS
www.mihailjewellery.com is owned by M&M Maison du Createur SRL, registered at Sos. Pantelimon, no. 266, Sector 2, Bucharest, with the Trade Registry number J2021003749406 and unique registration code RO43833985.
To purchase from www.mihailjewellery.com, you must register an account.
Access to and use of this website are subject to the following Terms & Conditions (T&C). By using our services, you agree to all T&C. Since we may update or modify these terms from time to time, we recommend checking this page regularly to stay informed of any changes.
Placing an order on this website implies acceptance of the T&C.
Toate bijuteriile de pe www.mihailjewellery.com sunt handcrafted to order de Dan-Mhail Constantinescu, designer de bijuterie contemporana. Asta inseamna ca fiecare piesa este unica si facuta special pentru tine. Timpul de executie variaza in functie de complexitatea piesei. Poti vedea timpul de executie in pagina dedicate fiecarei bijuterii in parte. Daca iti doresti o piesa pentru o anumita data, contacteaza-ne inainte de a comada pentru a te asigura ca acest lucru este poosibil. Termenul de livrare este aproximativ si poate fi subiectul unor modificari sau intarzieri.
Since each piece is handcrafted to order, there may be slight variations between items. We strive to present photos with the highest accuracy regarding size, finish, and color. The dimensions of each piece are listed on the product page, so please ensure you fully understand the specifications before placing an order.
PAYMENT
All payments made on www.mihailjewelley.com are processed securely.
You can pay www.mihailjewellery.com using a credit/debit card (Visa or Mastercard) via the Stripe payment processor or through bank transfer.
DELIVERY
www.mihailjewellery.com ships orders placed in the online shop via Fan Curier within national coverage areas. The shipping cost is 20 RON in covered locations. For areas outside this range, an additional fee applies per extra kilometer. The customer will be informed of the total shipping cost in advance.
RETURNS
The return policy for products purchased from www.mihailjewellery.com complies with Emergency Ordinance no. 34/2014 on consumer rights in contracts with professionals, as well as amendments to normative acts and Law no. 449/2003 on the sale of products and associated guarantees.
Purchased products may be returned only in their original packaging, unused, unworn, undamaged, and with no missing elements. They must be accompanied by the original sales invoice and certificates of authenticity issued by www.mihailjewellery.com , within 14 calendar days of receipt.
To exercise your right of withdrawal, you must send an email to contact@mihailjewellery.com to receive return instructions.
www.mihailjewellery.com will refund the value of returned products within 15 business days of receipt via bank transfer. Return shipping costs are the buyer’s responsibility. Returns must be made using the same courier service that delivered the order. The refund will cover the product value minus the shipping fee.
Custom orders are non-refundable, in accordance with OUG 34/2014, Art. 16, letter c.
Custom orders include products made to the customer’s specifications, such as wedding bands, engagement rings, or any existing product adapted to specific requests, as well as original creations based on the customer’s ideas.
WARRANTY
Jewelry sold through www.mihailjewellery.com comes with a warranty certificate confirming that it meets quality standards in compliance with current legal norms.
The warranty period for precious metal jewelry is 2 years for any non-conformity existing at the time of sale.
Jewelry presented on www.mihailjewellery.com and made from precious metals is marked with: the jeweler’s responsibility mark, the purity mark (925 for silver, 585/750 for gold, 950 for platinum), the state mark applied by the National Authority for Consumer Protection – Precious Metals, Gemstones, and Kimberley Process Division (DMPPPPK).
In some cases, the mark may not be applied due to the jewelry’s design, but all pieces are analyzed by ANPC.
PERSONAL DATA SECURITY
Your personal data will be used solely for order confirmation and processing. Data may be shared with authorized authorities for transaction verification or other legally justified checks.
All information you provide is protected. We fully understand and respect the importance of privacy and will not share your data with third parties. We may use your data to contact you about promotions and updates, but you can unsubscribe at any time.
COMPLAINTS
For any concerns, please contact us at contact@mihailjewellery.com or by phone at 0731.778.776. We assure you that we will do our best to resolve any issues amicably and promptly.
COPYRIGHT
All content on www.mihailjewellery.com is the exclusive property of M&M Maison du Createur SRL and is protected by national and international copyright laws and other intellectual property regulations. It is prohibited to reproduce, publish, distribute, display, modify, or create derivative works from the displayed products or exploit the content in any way, in whole or in part, without the prior written consent of M&M Maison du Createur SRL.